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Utility companies put hold on shutoffs during coronavirus outbreak

Water company details water safety barriers

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Illinois American Water, Ameren, ComEd and Nicor have announced putting a hold on shutoffs during the coronavirus outbreak.

Illinois American Water announced it also will begin to restore service to previously shut-off customers prior to March 12. The utility also is suspending all non-essential field appointments and limiting the amount of contact workers have with customers during emergency field appointments.

"It is important for you to know that Illinois American Water’s drinking water treatment barriers provide protection that includes filtration and disinfection of our surface and groundwater supplies (lakes, reservoirs, rivers, or aquifers)," the company said in a press release. "These treatments are effective in removing and/or inactivating viruses. Our water meets all current federal and state drinking water requirements."

Ameren Illinois, ComEd and Nicor each will suspend service disconnections and forgive late payment fees for non-payment through May 1.

Ameren customers who need assistance with paying their bill can contact their customer care team at for payment options.

ComEd customers who are experiencing financial hardship can visit or call 800-334-7661.

For information about Nicor energy assistance programs, visit

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